Profile

Founded over years ago as a family business, Robert Stack & Associates has evolved into a successful, highly effective and efficient organization capable of providing Australia-wide, Metropolitan and Rural coverage whilst providing personalised service, which few competitors can match in this day and age.

Our continuing success is a direct result of the following key factors which continue to be an integral part of the business:

Office Automation - Robert Stack & Associates was one of the first Commercial Agencies to implement a fully automated, "Web Enabled" Job Management System known as MercantileManager, which has been specifically developed for the Mercantile Industry. MercantileManager is fully integrated with e-Mail and Web Browsers, and allows Clients to log Jobs electronically, receive and submit Job updates and query Job status. Electronic Job lodgement was specifically implemented to significantly minimise our Clients' stationery and communications expenses. Our Job Management System is online 24 hours per day 365 days per year thereby providing authorized Clients with access whenever the requirement arises.

Personal Service - During normal business hours, our phones are answered by people, not by an automated prompting and queuing machine.

'Level' Management Topology - The owners maintain full-time, "hands on" involvement in all aspects of the business. If a situation arises which requires prompt resolution, Brendon is ready and available to deal with any situation, without the hassle of screening, voicemail, delay or escalation.

Staff - Every member of our professional team are committed to service excellence, and having had extensive experience within the finance and banking sectors, are well positioned to understand every Client's requirements.

Service Standards - Apart from regulations determined by various government departments and our self-imposed service guidelines, being a member of the Institute Of Mercantile Agents (IMA), Robert Stack & Associates is also bound to adhere by the stringent standards as determined by the IMA. (Also refer to our services page for additional information).

Range Of Services - Apart from offering the range of services such as Reposessions, Collections, Managed Accounts, Field Calls, Process and Card Pickups, Robert Stack & Associates' flexibility means that we are adaptable, and are therefore well positioned to tailor services to suit any Client's requirements.

These factors have a resulted in a loyal Client base, some of which can be seen on our Client list.

Copyright © Robert Stack & Associates Pty. Ltd.

  ABN: 72 007 188 007 | ACN: 007 188 007